RETURN POLICY

Underground Threads Return/Refund Policy

Thank you for shopping at Underground Threads. We appreciate your business and want you to be completely satisfied with your purchase.

Return Policy:

1. Refunds:

   • Refunds will only be considered in exceptional circumstances as determined by Underground Threads. Our team will carefully review each case to ensure fairness and satisfaction.

   • To initiate a refund request, please contact our customer service within 14 days of receiving your order.

2. Returns and Exchanges:

   • Customers may request returns or exchanges within 30 days of receiving their order.

   • To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as received.

Process for Returns and Exchanges:

1. Contact Customer Service:

   • Notify our customer service team by emailing contactundergroundthreads@gmail.com with your order number and details of the issue.

2. Return Shipment:

   • Once your return/exchange is approved, ship the item(s) to the address provided by our customer service team.

3. Inspection and Approval:

   • Upon receiving the returned item, our team will inspect it to ensure it meets our return/exchange criteria.

4. Refund or Replacement:

   • If approved, you will either receive a replacement item or a refund, depending on your preference and stock availability.

Shipping Costs:

• Underground Threads will not cover shipping costs for returns or exchanges in the majority of cases. However, if an error was made on our part, we will cover all associated shipping expenses.

Contact Information:

For any questions or concerns regarding returns, exchanges, or refunds, please contact our customer service team at contactundergroundthreads@gmail.com